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Random Aviation Photo

14 Jun

Back in June 2008, I attended an airports conference in New Orleans.  It was my first trip back to the Big Easy since Hurricane Katrina.  I had some time to kill at the gate, so I took some random shots. Mexico’s Aladia was a low-cost charter carrier that went out of business in October 2008. Below is an Aladia Boeing 757.

Will $1 Million Help Improve Air Service Prospects At Delta’s Memphis Hub?

12 Jun

A Northwest Airlines Airbus A330 lands at Memphis International Airport. Photo courtesy of Scott Sherrin via Flickr.

At the beginning of my career, I wrote for a newsletter that covered economic development among other things.  I wrote regularly about the efforts of states, counties, regions and cities to bring new companies, which, in turn, bring in more jobs.

On some of those stories, airlines were included in presentations to show how well a new business could get to the places they needed to be as part of the business.  But it was inevitable that they’d want a piece of the action, either to expand existing flights or add new ones.

So I say all this to comment about an article in the Memphis Commercial Appeal about the efforts of that city’s airport to keep the service they have and expand to more cities.  You may remember that Memphis was one of three hubs for Northwest Airlines (No Town, Snow Town (Minneapolis) and Motown (Detroit)).

But after the Minneapolis-based carrier merged with Delta Air Lines, it was no surprise when the carrier started balancing its combined route network, which included cutting one-third of its service out of Memphis.  The airport has also seen average fares rise to the point where locals are complaining – vociferously.

So the airport authority decided to hire DC-based INTERVistas, a firm that specializes in travel and tourism, to help it bring in new service and lower air fares.  In a report presented last month, the firm recommended creating a $1 million fund to offer incentives to airlines for new domestic and international service including free landing fees and terminal rent, along with cooperative advertising aid.

The Commercial Appeal article included quotes from airline consultant Mike Boyd of The Boyd Group that really hit a note with me.  He noted that while the incentives might speed up efforts by Southwest Airlines to expand or maybe JetBlue to start service out of Memphis, it wasn’t likely the city would get enough service to replace what Delta has cut.

According to the Commercial Appeal, the new incentives were called “the right response at the right time,” by airport president and CEO Larry Cox and “bold” by Memphis Convention and Visitors Bureau president Kevin Kane.  But what else would they say? Their backs are up against the wall with locals getting angry about the service cuts, as outlined in this article.

I don’t entirely disagree with these new incentives.  I think targeted correctly, Memphis could see some new service — but it will never be at the levels it had when it was a Northwest hub. My recommendation is that they let go of the past and look at what other dehubbed airports — like Pittsburgh, Raleigh-Durham and San Jose — have done to survive when their major carriers — US Airways and American Airlines, respectively — have made cuts.

Why Delta’s ‘ Basic Economy’ Fare Is All Your Fault

5 Jun

A Delta jet at the gate in Atlanta. Photo by Benét J. Wilson

According to the Atlanta Journal-Constitution, Delta Air Lines has begun testing rock-bottom “basic economy” fares on selected routes — and you, the traveler, have no one but yourselves to blame.

Why is it your fault? Because you refuse to pay the higher fares that Delta and other airlines want you to. And since you refuse, they are going to get the money out of you other ways, by hook or by crook. Take a look at what fees have been introduced in the past 10 years: checked bags, food, drinks, change fees, phone booking fees and fuel surcharges, to name some.

So Delta for the past two months has been testing fares that are remarkably similar to those offered by Spirit Airlines, on some of the routes that the ultra-low-fare carrier flies, including Detroit to Orlando, Fort Myers, Fort Lauderdale and Tampa. With basic economy, travelers can’t make any changes to their itinerary, nor can they choose seats in advance.

You may hate what Spirit does (see why in this guest blog post), but you can see how other airlines have followed some of the things they do.  And someone does like the airline, because they have full flights and regularly make a profit. 

So if Delta is successful with this test, look for it to expand the basic economy fares into other markers.  And don’t be surprised if other airlines follow.

Early Boarding For Children Dropped By United Airlines

24 May

I am the mother of a six-year-old. I’ve been traveling with my daughter since she was 10 days old.  So when I read in USA Today that United Airlines recently decided to drop pre-boarding for children, my first thought was “good for them.”

I regularly fly on Southwest Airlines, which stopped pre-boarding for children under age 5 back in 2007.  I would set my clock 24 hours in advance to get an A pass for my flight.  But since Southwest started the $10 Early Bird fee, I just buy that, ensuring that I get the time I need to get my daughter settled (she wears a CARES harness).

When pre-boarding was still available on Southwest Airlines, I saw travelers abusing the system regularly, with children much older that 5 boarding, or entire families with older children taking advantage of pre-boarding.

With a little advanced planning, I believe that parents can make the adjustment accordingly. So what do you think? Did United make the right call here, or should they continue allowing pre-boarding for children?

Random Aviation Photo

17 May

One of my last duties before leaving Delta Air Lines was working on the events surrounding the retirement of The Spirit of Delta, a Boeing 767 bough by the airline’s employees, retirees, family and friends in 1982.  I left before the plane was brought to its final home at the Delta Heritage Museum at the carrier’s headquarters campus in 2006.  So I was so excited to see it in the museum during a visit to Atlanta in April 2011.  Enjoy!

Phones On Planes – Even VoIP – Are Another Circle of Hell

15 May

Regular readers of my blog know my strong feelings about cell phones on planes: I am against it for many reasons (you can ready why here).  So this headline in The Next Web – Delta calls cops on Viber founder for using VoIP app on plane – really caught my eye.

Talmon Marco is the founder of social VoIP and free texting app Viber. On a recent Delta Air Lines flight, Marco was told by a flight attendant that he couldn’t use the voice part of Viber, citing FAA regulations.  In fact, FAA says it doesn’t have any regulation specifically covering VoIP, adding it’s more an issue with airlines.  The flight attendant then told Marco he was violating the terms of service of Gogo, the carrier’s inflight Wi-Fi vendor.

Marco took to Twitter complaining about a regulation that doesn’t exist, and was told by the airline that they had called the police, who would be there when he landed.  They were, but let him go when they realized that he hadn’t broken any laws.

I won’t go off on a tangent about how flight attendants like to throw around the phrase “FAA regulations” when they want passengers to do — or not do — something.  Technically, Marco  wasn’t breaking any rules.  But if I’m flying in a metal tube sitting next to or near him, I do NOT want to hear him gabbing away via VoIP.

Life, Liberty And The Pursuit Of … Air Service?

14 May

Back on May 2, in my Rolling Aviation Thoughts post, one of the items was about how Toledo Express Airport is still looking for an airline to provide service.  The airport received a $750,000 Small Community Air Service grant seven months ago with the goal of bringing in a carrier, with no luck.  The problem is the city’s close proximity to Detroit Metro Airport, where folks can — and do — just drive from Toledo for lower fares.

In that article, air service consultant Mike Boyd was quoted saying that “it’s time for air-service hospice” at Express.  And I agreed with him 100%.  But in a letter to the editor of the Toledo Blade, Jerry Chabler, Chairman Airport Committee Toledo-Lucas County Port Authority, took exception with Boyd’s blunt assessment about air service out of the airport.

“That kind of talk is reckless. Read by representatives of airlines with whom we are in talks, or by passengers flying into and out of Express, those words will not be helpful.” Chabler wrote.  He also took exception with Boyd’s comment that “the local airport is a lost cause.”

I can understand how Mr. Chabler feels.  It’s his job to try to get air service into Toledo Express.  But I also don’t think he’s being realistic about that facility’s chances of getting air service anytime soon. Even Toledo’s mayor — theoretically the facility’s biggest booster — was caught driving to Detroit.

Chabler needs to take a look at his airport’s own numbers.  The airport reached its peak traffic in 1997, when AirTran was offering direct service to Orlando.

Since then, it’s been a revolving door of airlines at Toledo Express, including Delta Connection, Continental Express, American Eagle, Northwest Airlink and Direct Air, which abruptly ended service in March.  Airlines have been cutting service to marginal and low-performing markets since 2001, and they have become very picky about where they put their resources.

The fact that despite receiving $1.3 million in federal Small Community Air Service grants in the past five years (giving back $750,000), the airport still can’t attract an airline.

When I worked at Mesa air back in 2001-2002, one of my jobs was to do presentations to communities for their Essential Air Service contracts (read about my thoughts on that program here). It was always interesting to meet with city officials, because they would make these outrageous service demands, knowing full well they could barely justify the service they had only because of the largess of the federal government.  They felt like it was their right to have air service in a post-deregulation world.

And Mr. Chabler seems to feel the same way about Toledo Express despite the reality of a new airline world order where smaller cities will continue to fight just to keep what little service they still have.  Travelers in the region have voted — they prefer to drive to Detroit and make their own connections to the global air transportation system.

Another letter to the editor applauded Boyd’s frank assessment and suggested that the Port Authority focus on providing a shuttle service to Detroit instead of chasing after airlines.  I agree, and a good model of how well it works is operating in my own back yard.

I was talking with John Presburg, an old friend from my regional airline days. He retired from US Airways Express carrier Piedmont Airlines and created a BayRunner Shuttle, a van service to Washington National, Washington Dulles and BWI Airport from Maryland cities, including several that no longer have air service.  I hope Toledo Express looks at doing something similar instead of chasing after something that will probably not be coming back.

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